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Contact us

Support is provided by email at halo@vaulty.id, during working hours: Monday to Friday, 08:00 to 17:00 WIB (Western Indonesia Time). Messages outside those hours are answered on the next working day. We do not offer phone support.

To get help faster, include:

  • your Vaulty account email,
  • the invoice or order number (for payment matters),
  • a short description and, if you have one, a screenshot.

Payments from outside Indonesia, refund requests, and anything else outside these guides also go to the same email.