Payments and invoices

How to pay

Open Subscription, choose a plan and period (monthly or yearly), then click Pay now. You are taken to a secure payment page processed by Midtrans. The available methods (for example QRIS, virtual account transfer, cards, e-wallets, and retail stores) appear on that page. Vaulty never stores your card data.

Only the organization owner can pay.

The payment page

After you click Pay now, Vaulty opens a full-screen payment page. On the left is the order summary: total, plan, period, subtotal, and order number. On the right are the Midtrans payment options, with no popup. The Check status button underneath re-checks your payment if the page has not changed.

Once the payment is processed the page switches by itself to Payment received, Waiting for payment (for transfers or store payments you have not made yet), or Payment did not go through.

After paying

• Your subscription activates automatically once we receive the payment.
• You receive an email receipt at your account address, with the PDF invoice attached.
• You can also download the invoice any time from Subscription > Payment history.

If a payment fails, expires, or is canceled, you receive an email and your subscription does not change. You can create a new order any time.

Billing details on the invoice

On the Subscription page you can fill in a billing name, email, address, and tax ID (optional). These appear on later invoices.

An invoice is not a tax invoice

A Vaulty invoice is proof of payment for the subscription, not a tax invoice (faktur pajak).

Payments from outside Indonesia

For now payments only work through methods available in Indonesia (including QRIS). Fees differ by country. If you are outside Indonesia, email us and we will help.

Refunds

Refund requests are handled case by case. Email us with your invoice number.